Our menus are subject to change. All reservation sizes have an allocated time slot. Tables will only be held for a 15 minute period. If you are more than 15 minutes late and haven’t called to let us know, your table may be given to waiting guests. If you require your table for longer than the available/selected period, please contact us by telephone beforehand. We cannot guarantee to extend your booking slot but will do everything possible to accommodate your request.
Credit Card Policy
At high volume times we may request that a debit or credit card number be provided to secure your reservation. If requested, you must provide valid debit or credit card information which we will store securely and in the case of the cancellation policy terms not being met, we may charge to your card the late cancellation fee of £10.00 per guest. Your card will not be charged unless the cancellation policy is broken.
Cancellation Policy
If you are unable to honour your reservation, we request you cancel your booking 2 hours in advance of the booked time. You must cancel your reservation by calling us directly. Failure to do so may result in the agreed fee being debited from the credit card you provided in the booking process.
Offer Terms
Please note, we reserve the right to change, amend or remove all offers without prior notice. The offers may be removed on Friday, Saturday, Sunday and Monday of UK bank holiday weekends and on certain key diary dates, such as Valentine’s Day, Mother’s Day, Father’s Day and during the month of December. We apologise in advance for any inconvenience this may cause.
Student & Staff & Blue Light Card Holder Discount
Discount valid for Blue Light Card holders and students and staff of University of Suffolk and Suffolk New College only. One card can give the person and one guest the discount. A maximum of 8 persons food can be discounted in one sitting. Discounts may not be used alongside any other offers, set menus or promotions. Staff and student IDs and Blue Light Cards must be shown to receive the discount.
The 20% discount can be used all day Sunday – Thursday plus Friday and Saturday until 4pm (from January to November) when selecting from our main, breakfast or pudding menus.
Christmas Cancellation Policy
Please note that cancellations with less than 4 weeks’ notice will lose the £10 per person deposit paid at the time of booking or will be charged £10 per person to the card provided when booking. Cancellations within 24 hours of a reservation will incur a charge of the full per head menu price or remaining per head menu price if a deposit has already been paid. These charges apply in the event of both full cancellations and cancellations of individuals within a party/any drop in the number of guests dining. More information can be found here.
A Guide to Our Food
(G) GLUTEN-FREE | (GO) GLUTEN-FREE OPTION | (V) VEGETARIAN | (VO) VEGETARIAN OPTION | (VE) VEGAN | (VEO) VEGAN OPTION
For information about the ingredients in each of our dishes, please refer to our allergen menus for all you need to know.
If you have any queries at all, please don’t hesitate to get in touch.
Thank you – we look forward to welcoming you to The Forge Kitchen soon!